Electronic Services Level Agreement (ESLA)

GAMI is committed to continuously improving the quality of services provided to beneficiaries, in line with the directives of the wise leadership to exert every effort to achieve customer satisfaction by making GAMI's digital services and smart devices available through easiest, most convenient, and fastest ways. It should be noted that this timeframe does not include the time required to complete missing information if the customer has not provided all the necessary details. It also does not include the time spent processing transactions by a third party (other government entities) if the nature of the transaction necessitates it. Clients must adhere to the terms and requirements of each task as outlined in the online services guide. All digital services will be updated and added to this list subsequently. For more information about all digital services, please visit. Click Here

Help and Support

GAMI's website provides assistance and support to beneficiaries in a manner that suits the largest number of website visitors, by providing readable content, multimedia, detailed information, and links to some forms of assistance such as: Frequently Asked Questions (FAQs) Communication Channels Inquiries and Complaints

Privacy and Information Confidentiality

GAMI prioritizes the confidentiality and privacy of user information. Privacy and confidentiality policies are among the terms of use for GAMI's website. For more information on privacy and confidentiality, please visit the page. Privacy Policy Channels

Communication and Channels

GAMI is committed to interacting and responding to all inquiries received from beneficiaries through: Visits Inquiries and Complaints Connect with Us